At Personal & Relationship Counselling, we strive to provide a high-quality service. However, we understand that there may be times when our service does not meet your expectations. If this happens, we encourage you to let us know. Your feedback is valuable and helps us improve the support we offer.
We follow a structured approach to resolving complaints:
1. Submitting a Complaint
If you are dissatisfied with any aspect of our service, you can submit a complaint by emailing us at info@plymouthcounselling.com or using the form below
Please include the following details in your message:
• Your name and contact information
• A clear description of your complaint
• Any steps you’ve already taken to address the issue
• Relevant conversations or interactions with our team
• Copies of any supporting documents
2. Evaluation
Once we receive your complaint, it will be reviewed by Nigel Summerton of Personal & Relationship Counselling. We will carefully consider all the information you provide and aim to resolve the issue promptly and fairly.
3. Our Response
We will keep you informed throughout the process. If you need additional support during this time, please contact us at info@plymouthcounselling.com. Once your complaint has been reviewed, we will share our findings with you and outline any actions we have taken.